Frequently Asked Questions
Questions?
Mediline is a Jamaican telehealth service offering virtual doctor consultations to individuals and families across both rural and urban communities. Our platform connects you with qualified doctors from the comfort of your home via a secure web browser interface.
Anyone living in Jamaica, whether in rural or urban areas, can access Mediline. We offer services for individuals and families, making healthcare more accessible for everyone.
Mediline focuses on virtual consultations with general practitioners and specialists. Whether you need advice on a medical issue, follow-up consultations, or professional medical opinions, our doctors are available to help.
You can access Mediline through a secure web browser on your phone, tablet, or computer. There’s no need to download any app—simply visit our website to book an appointment and consult with a doctor online.
Mediline operates on a pay-per-visit basis. The cost of a consultation is displayed on the website when you choose a doctor and appointment time. You pay securely online when booking your appointment.
At this time, Mediline does not accept insurance. All services are available on a pay-per-visit basis.
You can access Mediline through a secure web browser on your phone, tablet, or computer. There’s no need to download any app—simply visit our website to book an appointment and consult with a doctor online.
Signing up is easy! Simply visit our website, click "Register," and follow the simple steps to create your account. We prioritize security and your personal information is always kept confidential.
Yes, Mediline allows you to choose your doctor based on availability and your specific medical needs. We offer a range of healthcare professionals so you can select the right one for you.
We understand that plans can change. You can reschedule your appointment through your account on our website. However, please note that Mediline only allows rescheduling, not cancellations.
Refunds are handled on a case-by-case basis. If there’s an issue with your consultation or an unavoidable situation, contact our customer support team and we’ll review your case for a possible cash refund.
Currently, Mediline does not have partnerships with pharmacies. However, your doctor can provide you with a prescription that you can take to your local pharmacy.
At this time, Mediline’s services are only available to individuals and families residing in Jamaica.
Absolutely. We take patient confidentiality seriously. All consultations are conducted over secure video calls, and your personal health information is protected according to Jamaican privacy laws.